ServiceNow Operation – Your Pit Crew

Ensure the seamless operation and management of your ServiceNow environments with our comprehensive support services. Think of our ServiceNow Operation services as your dedicated pit crew, fine-tuning your daily business operations to ensure your environments run smoothly, maximizing efficiency and minimizing downtime while continuously working to improve your ServiceNow platform. We deliver seamless management of your ServiceNow environments across all levels no matter if you need 1st-, 2nd-, 3rd-Level Support or management, allowing you to prioritize your core business goals with confidence.

Key Benefits of ServiceNow Operation:

Increased Productivity: Organizations can release on average 30% more time for strategic and developmental initiatives.

Time Realized for Strategic Initiatives: Reduce unplanned downtime by up to 60%.

Reduce Operational Costs: Save 40% by utilizing external support services for platform maintenance.

Continuous Improvements & Risk Mitigations:

Rely on our external ongoing service desk support with no negative impact from in-house absence/vacation leave. Gain real-time insights and make data-driven decisions, driving business growth. Access to an extensive knowledge base and/or trainings & workshops.

ServiceNow Expertise for Reduced Downtime:

Proturity’s Support Model consists of a Pit Crew of skilled ServiceNow experts who can quickly diagnose and resolve issues on your operational engine. Decrease workload to meet the demand for new service roles.

Higher Employee Satisfaction:

Unleash time from in-house employees to focus on core capabilities with our external support. Increase employee satisfaction through quicker problem resolutions and less workload. Tap on the gas and use our expertise, scalability and proactive approach to free platform operators from the workload and focus instead on optimizing operations, reducing costs and driving growth through the next checkered-flag.

30%

Increased Productivity

  • Organizations can release on average 30% time for more strategic & developing initiatives
60%

Time realized for strategic initiatives

  • Reduce unplanned downtime by up to 60%.
40%

Reduce operational costs

  • Save 40% by utilizing external support services for platform maintenance.